Frequently Asked Questions
Frequently Asked Questions contain helpful information about a variety of topics. You can search or browse by category. If you do not come right, feel free to submit a support request or drop us an e-mail.
Basic Functionality
- How do I update my region settings?
- Can I customise the Home Page?
- Can PPO calculate the date on which a project was closed?
- Does PPO remember user input before timing out?
- Can demo data be deleted?
- How can I get a new password if I have forgotten mine?
Projects & Project Related Entities
- Can I book time on behalf of another user?
- Can I delete a Project?
- What is Data Quality, why is it important and how is it calculated?
- How can I change the default set of Health Indicators or Comments created on a project?
- How can I measure and report on Data Quality?
- How can I set up prioritisation models in PPO?
Tasks
- How to implement duration driven scheduling using the Excel import template
- How do I map a Yes/No field in the Excel Template?
- How can I capture Baselines and track slippage in PPO?
- How can the Planned Progress % be recorded in MSP / PPO?
- How can I import tasks without using Microsoft Project?
- Is my task duration calculated if I’m not using MSP?
Resources & Resource Planning
- What is the difference between a resource and a user?
- How do I get rid of duplicate resources on my instance?
- How can I best deal with a resource resignation to ensure PPO is updated correctly?
- How does PPO calculate resource capacity?
- How does PPO calculate resource rates?
- What is the best way to show leave in my resource planning?
Life Cycle
Reports & Dashboards
Administration
- How to remove entities that are not being used?
- How can I set the currency for PPO to something other than the default of USD ($)?
- If I change the type of data field (eg. from a numeric field to a text field) will I lose my data?
- How can I customise e-mail notifications using intelligent tags?
- How can I create a link to Google maps from PPO?
Subscription Management
- How do I request a free evaluation / trial of PPO?
- How can I change my evaluation instance to a full subscription instance?
- What is a Training / Test Instance?
- I want to add more users to PPO but when I add a new user an error message says "You have reached the maximum number of users allowed by your license."
- Why am I invoiced for 10 users yet I only have 6 active users?
- What does the PPO monthly subscription fee include?
Training & Support
Product
- How can I see what new features and functionality were included in the latest PPO upgrade?
- Does PPO have a Product Roadmap?
- How do I log ideas / enhancement requests and how do they get into PPO?
- What process / notifications are used when upgrades are made to PPO?
- Where can I get screenshots of PPO?
Technical
- How can I change my default browser?
- Does PPO support single sign-on?
- Availability and disaster recovery
- Is PPO POPI Compliant?
- Do you share the results of penetration testing?
- Does PPO have a SAS70 / SSAE16 certificate?