What support channels are available to PPO users?

The primary support channel in PPO is found via the Support help icon on the Main Menu. This portal is available to all PPO users 24/7.

This icon provides you with access to the support portal which includes the following:

Watch this short video explaining all components on the help menu:

For more information on the support portal, access the following knowledge base article.

Users are encouraged to always log their tickets via Help menu, except when this service is unavailable, in which case the following channels may be used:

1. E-mail:

2. Zendesk Live Chat: The live chat is available from the support portal and the PPO website, during working hours (08h00 - 17h00 GMT+02h00) on all working days. Messages can be left after hours and will be addressed during working hours.

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