Training & Support

  • What is User Bootcamp?

    The purpose of the user bootcamp is to support our existing PPO clients with onboarding new users. The bootcamp aims to provide users with a basic understanding of the standard functionality.  Is it for me? This course is aimed at both new and old...

  • What is Administrator Bootcamp?

    As a PPO Administrator, you are often tasked with the duty of administering your organisations PPO instance. There's nothing better than having the power to change data fields, custom lists, business rules, filters, and other important configurati...

  • What is Life Cycle Bootcamp?

    As a PPO user/administrator, you are often tasked with building or updating the Life Cycle to suit your organisations methodology. Is it for me? To help you improve your life cycle skills, we've put together a bootcamp challenge that will eliminat...

  • What support channels are available to PPO users?

    The primary support channel in PPO is found via the Support help icon on the PPO home page. This portal is available to all PPO users 24/7. This icon provides you with access to the support portal which includes the following: View and search o...

  • What process is followed when a user logs a support call?

    The PPO Support Team follows a predefined process when a support call is logged. Herewith a summary of the process and roles involved.  A graphic representation of the support process is also included in this article.  Support Call Process  When ...

  • Where can I access PPO training videos?

    We have a large number of training videos available that will get you up and running on PPO in no time. These videos cover all the PPO functionality from various perspectives depending on your role, e.g. as a project manager or as an administrator...

  • I don't have access to YouTube. How can I watch the PPO training videos?

    If you do not have access to YouTube from the office, you can also view the video recordings on Wistia. To watch the PPO product videos via Wistia, follow this link. When Wistia opens, select the particular playlist you would like to view, and all...