What does the PPO monthly subscription fee include?

The subscription fee and related pricing can be found on the PPO Pricing page and includes the following:

  • Subscription to use PPO: This involves having a username and password in order to log onto an instance of PPO.
  • 24 hour a day access to the PPO Support Portal including an extensive Frequently Asked Questions: This allows users to get answers to support queries at any time of the day or night.
  • E-mail support during business hours (08h00 to 17h00): Should a user not have access to PPO they may request support by sending an e-mail to:
  • Major and minor version upgrades: Several upgrades are done throughout the year. Users can also suggest enhancement requests and vote for their favourite enhancements from the PPO Support Portal.
  • Bug fixes: Most critical bugs are fixed within 24 hours. Non-critical bugs will be fixed in the next version upgrade or patch.
  • Ability to raise generic product enhancements: These enhancements are logged from the PPO Support Portal and are taken into consideration when planning new version releases.
  • Monthly hosting and technical services such as:
    1. Unlimited document storage;
    2. Unlimited bandwidth usage;
    3. Disaster recovery planning; and
    4. Back up management.
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