Technical
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  • How can I change my default browser?

    This article covers how to change your computer settings to set a specific default browser.  The steps below are based on using Windows 10 (the steps will differ slightly when using another version of Windows). For optimal PPO usage, we suggest an...

  • Does PPO support single sign-on?

    The answer is Yes. PPO currently supports single sign-on through Security Assertion Mark-up Language (SAML). SAML is an internet standard, XML-based protocol that has been widely adopted by major software vendors including SAP, Microsoft, IBM and ...

  • Availability and disaster recovery

    Things go wrong! It is a fact of life that things fail the whole time, whether it is due to hardware failure, human error or natural disasters. A big realisation in recent years has been that we should architect our systems to be resilient to fail...

  • Is PPO POPI Compliant?

    The security of your personal information is of utmost importance to PPO. PPO has implemented the necessary policies and procedures to align to the requirements of POPI. Our employees have attended the necessary training, understand the regulation...

  • Do you share the results of penetration testing?

    On request, PPO allows for penetration testing to be performed. The scope, timing, objectives and other parameters will be agreed with the client ahead of time and it will be the client's responsibility to organise and pay for the penetration test...

  • Does PPO have a SAS70 / SSAE16 certificate?

    PPO is hosted entirely on the Amazon Web Services cloud platform which have an extensive set of compliance certifications including SSAE16 (which replaced SAS70 since June 2011).  Refer to the following link for more information with regards to ce...

  • PPO seems slow today - what could cause this?

    There are few things as frustrating as working on an application that is not responsive. Since we want you to have the best experience possible, we have put together this FAQ to help you get to the bottom of slow PPO response. Before we get into t...

  • What is the average bandwidth usage of PPO?

    PPO is a 100% web based application. All traffic is therefore HTML over HTTPS and the nature of it is very similar to what you would expect from normal web browsing. Due to the fact that there are very few images, the average page size (including ...

  • What are the hardware and software requirements for using PPO?

    Browser RequirementsIn order to access PPO, any standard web browser can be used, including Edge, Google Chrome, Mozilla Firefox, and Apple Safari. It is recommended that the latest or at least a fairly recent version of the browser be used for th...