How can I customise e-mail notifications using intelligent tags?

The subjects and bodies of e-mail notifications can be customised by using intelligent e-mail tags. This allows clients to add content such as the Project name, Issue / Task / Risk name, Priority and any other related information into the subject and body of the e-mail.

To customise e-mail notifications hover over Administration and select Business Rules.  For more information related to adding or editing business rules for sending e-mails, follow this link.

When specifying the e-mail subject and/or body, add an intelligent tag by inserting the PPO field name of the required field into curly brackets. The PPO field name is shown on the Data Fields List page in the Name column:


For example, to add the Issue Title in the e-mail notification add the word: {IssueTitle} to the e-mail subject:


When the e-mail notification is triggered the Issue Title will appear in the subject of the mail sent:

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