How do I log ideas / enhancement requests and how do they get into PPO?

PPO is not a static product and continues to evolve and improve over time. Feedback from our user base as to the features that they would like to see in the product, is invaluable to us in determining which changes to make.

The following FAQ provides insight into how the process around ideas / enhancement requests works at PPO.

How do I log an idea / enhancement request? 

You can log an idea on our Community forum and also comment on and vote for existing ideas here. For further information on how to log an idea, you can have a look at this knowledge base article or watch this short video.

What happens after I log an idea? 

When a new idea has been logged, we will review the idea to make sure that we understand it.  If we have any questions somebody will contact you to obtain further clarification and will update the idea with the information obtained. 

If the idea is very specific to your organisation, we will also assist to try to make the idea more generic so that other users would better be able to see the benefit to them and can also vote for the idea. 

In some cases, the idea refers to functionality that already exists in PPO but which you may not be aware of.  In that case the idea will be converted to a support call and somebody will contact you to assist you. The support team will also provide you with product documentation explaining the functionality you requested.

Your idea may also be identical or very similar to an existing idea.  In this case we will merge your idea with the existing idea, and ask you to go and vote for the existing idea.

At the end of this process, we do additional work to properly categorise the idea, make rough estimates as to the amount of effort that would be involved in implementing it, determining how many users would potentially benefit from it, determining potential problems should we implement it, etc.  If necessary, we will then also add a public comment to the idea to share any specific concerns or issues.

How does an idea get prioritised for development? 

A great many factors are taken into account to determine which ideas will be developed next. These include how widely applicable the enhancement would be, the effort involved, how the enhancement aligns with our product architecture, focus and vision, how many users have voted for a particular idea, how it would impact on the usability of the product and of course what the available capacity is in our development team.

If I have logged an idea, will it eventually find its way into PPO? 

Unfortunately, we cannot accommodate all enhancement requests or ideas. The idea may not align to our product vision, would not be valuable for a large enough proportion of our user base or cannot be accommodated at the moment as a result of architectural or other limitations. It may also be that although an idea checks all the boxes, it is too low a priority to make it into the development cycle as a result of higher priority items. In addition, one of the problems, especially with older, pre-SaaS applications is "feature bloat". We try very hard to avoid this by carefully considering each additional feature that we add.

My idea has dozens of votes, why is it not being implemented? 

Although the number of votes is taken into account, it is only one of many considerations.

How do I vote for an idea? 

Users can vote for their own ideas and those of other users. For more information on voting for ideas, access the following knowledge base article.

Where do I see a list of all the completed enhancements? 

All ideas raised by users that have been developed, are listed under the Completed Enhancements, within the Community forum, in the Support Portal. Alternatively you can read up more about the product enhancements on our blog. You can also click on the "What's New" icon on your PPO home page to access the blog.

How do I get insight into the product roadmap / pipeline? 

Once an idea has been selected for implementation, and we are reasonably sure that it will in fact be implemented, we change its status to Planned on the Community forum. Other than that we do not publish a product roadmap. For more information on why we do not do this, refer to this FAQ.

I see enhancements to PPO without a corresponding idea. Why is that? 

Ideas logged by users are only one source of the changes that we make. We also take input from our internal teams, including development, sales, support, customer success management, implementation and product management.  We try to balance all of these requirements to ensure that we make changes that have the greatest "bang for the buck". We also sometimes make changes which indirectly address, at least partially, a number of individual ideas that have been logged. We also make changes which we believe is strategically important or to address changes in the market.

But I really want my idea to be implemented! How do I maximise its chances? 

Although we cannot guarantee that an idea will be implemented, there are some things that you can do to increase the likelihood of your idea being implemented:

  • Make sure that the idea is as generic as possible so that it will be applicable across a wide range of use cases. If other users can see the value of your idea, they are more likely to vote for it.
  • Make it as specific as possible, e.g. "allow me to specify the number of decimals to be shown on numeric fields" is more likely to be implemented than "improve reporting". Note that this does not mean that more general requirements will not be implemented, but it will likely be an aggregation of a lot of smaller ideas or pain points.
  • Provide specific examples of why you would like to have the idea implemented, i.e. what is your pain point. We may not be able to implement your idea exactly as you specified it, but we may come up with a different solution which addresses your problem.
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