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How can I get a new password if I have forgotten mine?

The following options are available to users in order to receive a new password:

OPTION 1:
PPO allows you to retrieve your own password.

To do this, access the login page for your instance and click on the link on the login screen.

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Specify your username and e-mail address and then click on the Send button:

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This e-mail address must correspond to the one specified in your employee record on PPO. If the e-mail address does not correspond, an error message will be shown.

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If the correct username and e-mail address are specified, PPO will send you your new password via e-mail.

Click on the link to the login page in order to log on.

New_Password_mailed.png

OPTION 2:
The PPO Administrator can reset a user's password.

Alternatively, the PPO Administrator can access the user's account by going to Administration >> Users and clicking on the applicable user record.

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The reset password icon is available on the User Account >> Edit page. Once the administrator clicks on this icon, a new password will be e-mailed directly to the user.

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Please note that PPO Administrators do not have access to users' passwords and cannot change passwords on behalf of users.

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