Why am I invoiced for 20 users yet I only have 14 active users?

PPO is provided on a subscription model and the monthly invoicing is based on the number of subscriptions that are available to you, irrespective of whether all the available subscriptions have been utilised in the form of added users or not.

The number of subscriptons can be seen on the Subscription Management page, which is available to PPO Administrators who have the necessary rights.


This page clearly shows the number of subscriptions currently available, as well as the number of active users on the system:


For more information on how to manage subscriptions, please see the following FAQ.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Article is closed for comments.
Start a 30 Day Free TrialClick ClickNo Credit Card and No Obligation
Powered by Zendesk